Syntix Privacy Policy

Syntix

Privacy Policy

Last updated: December 16, 2025

At Syntix, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you use our hosting, fiber, and infrastructure services.

1. The Data We Collect

We may collect, use, and store different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Billing address, email address, and telephone numbers.
  • Financial Data: Payment card details and bank account info (processed securely via encrypted third-party gateways).
  • Technical Data: IP addresses, login data, browser type, and server logs.

2. How We Use Your Data

We only use your data when the law allows us to. Most commonly, we use it for:

  • Performance of Contract: To set up your VPS, Dedicated Server, or Fiber line and manage your billing.
  • Fraud Prevention: To verify your identity and prevent network abuse.
  • Legal Obligations: To comply with UK law enforcement requests if required.

Law Enforcement & Logs

In accordance with the Investigatory Powers Act 2016, Syntix may be required to retain certain connection metadata. We do not inspect the content of your traffic, but we may store logs of IP assignments and connection timestamps for the minimum period required by law.

3. Data Sharing

We do not sell your personal data. We only share data with trusted third parties to facilitate our services:

  • Payment Processors: Stripe, PayPal, or GoCardless for handling transactions.
  • Domain Registrars: For registering your .co.uk or .com domains.
  • Legal Authorities: Only when legally compelled by a valid UK court order or warrant.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and contractors who have a business "need to know."

5. Your Legal Rights

Under UK data protection laws, you have rights including:

  • Right of Access: Request a copy of the data we hold about you.
  • Right to Erasure: Request that we delete your data (subject to tax and legal retention requirements).
  • Right to Object: Object to our processing of your data for marketing purposes.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: support@syntix.co.uk

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